Mediation skills for access professionals – online workshop Thursday 22 April 2021, 1.30-4.30pm (& new additional date Tuesday 25 May 2021, 1:30-4:30pm – due to popular demand!)

SOAN is teaming up with Scottish Mediation to offer two tailored training sessions for members who are dealing with access issues and would like to learn mediation skills to help them do so more effectively. The original event on Thursday 22 April is now fully booked, so we are offering an additional date on Tuesday 25 May. Each session will have the same content.

Issues around access can be emotive and can sometimes escalate into bitter disputes that are difficult to resolve. Scottish Mediation’s online workshops give Access Officers the opportunity to consider the causes of conflict and the ways it can escalate. This three-hour session also offers advice on how best to manage and resolve conflict, with a view to avoiding costly and time-consuming disputes.  The workshop provides techniques that are used in mediation and gives an insight into how mediation works and when it might be helpful.

At the end of the workshop you will be able to:

  • understand some of the causes of conflict and how it escalates;
  • use a number of tools used in mediation to resolve conflict;
  • understand the benefits of mediation and how to access it.

“I think knowing the techniques and ways to mediate will help me feel more confident in resolving issues more positively”


Who should attend? The course is primarily aimed at access officers and other professionals, such as rangers, who are dealing with access issues, but it is open to any SOAN member with an interest in access management.  Attendees can claim 3 hours CPD.

What does it cost? The 3-hour session costs £35 per person. Registration will be organised by Scottish Mediation.

How many can attend? A minimum of 8 people are needed for the course to run, with a maximum of 16 participants.


Scottish Mediation is the professional body for mediators in Scotland and aims to promote the use of mediation and encourage a mediating approach to conflict in all areas.

Header image: “Barbed wire” by grendelkhan is licensed under CC BY-SA 2.0

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